HAVE A QUESTION?

FAQS

Are you wanting to know more about what we do and don't do? Have a read through some of our frequently asked questions below, and get in touch with us to find out more.

Have A Question? We Are Here To Help

Do you provide OT services under Department of Veterans Affiars

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No, we don't provide these services.

There are other OT providers in each town that provide these services.

Do you charge for travel?

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Yes, we do charge for travel. We have to charge for travel to be viable withour mobile services in rural NSW.

We do our very best to always be sharing travel costs to reduce the costs on all participants.

We are able to offer telehealth or in clinic appointments (Gunnedah) based if this is the most suitable option for the participant and the referral.

We strongly believe it is best practice for adult OT services to observe and assess participants in their own environments. This way we can explore recommendations that suit the environments and the participants needs.

How do I make a referral and what is the process?

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Simply complete the online referral form or download and fill out the PDF, then send it on to our team.

The referral is reviewed, a decision on acceptance is made and the referral is then prioritised.

An assessment and report is completed and funding approval will need to be confirmed.

A confirmation referral is sent to the referral source or participant, and the assessment will then commence.

If you need any assiatnce with the referral process please contact our customer support team - 0493 133 667.

What towns do you cover?

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Currently we cover Tamworth, Gunnedah, Armidale, Narrabri, Manilla, Quirindi, and all towns in between.

We are covering Armidale from June 2023 and are excited to service this area.

The areas we cover may change and we are more than happy to discuss options.

What is the cancellation policy?

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If you need to cancel or reschedule your appointment, please contact our customer support officer on 0493 133 667. If a planned appointment is cancelled with less than 24 hours notice, one hour of service will be charged.

If the clinician has travelled to the assessment and it is cancelled, full travel plus one hour will be charged.

Do you provide paediatric services?

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At this stage we do not provide OT paediatric ongoing therapy services.

The only OT paediatrics services we may consider is equipment prescription and home modifications. If you have a request specifically for this service, please complete the required referral form and submit accordingly. A member of our team will be in contact with you to ensure we are the best service to assist.

We will generally accept referrals for young adults form approx 16 years and above for OT services. We are keen to ensure we are the best provider for the participant so we appreciate information on the referral form regarding the situation and goals of OT.

Our dietitian services is assisting with children and adult requests.

Do you provide OT services for aged care?

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At this stage, we do not provide services under aged care packages. We apologise for the inconvenience.