HAVE A QUESTION?

FAQS

Are you wanting to know more about what we do and don't do? Have a read through some of our frequently asked questions below, and get in touch with us to find out more.

Have A Question? We Are Here To Help

Do you provide OT services under Department of Veterans Affiars

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No, we don't provide these services.

There are other OT providers in each town that provide these services.

Do you charge for travel?

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Yes, we do charge for travel. We have to charge for travel to be viable withour mobile services in rural NSW.

We do our very best to always besharing travel costs to reduce the costs on all participants.

We strongly believe it is bestpractice to observe and assess participants in their own environments. This waywe can explore recommendations that suit the environments and the participantsneeds.

How do I make a referral and what is the process?

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Simply complete the online referral form or download and fill out the PDF, then send it on to our team.

The referral is reviewed, a decision on acceptance is made and the referral is then prioritised.

An assessment and report is completed and funding approval will need to be confirmed.

A confirmation referral is sent to the referral source or participant, and the assessment will then commence.

What towns do you cover?

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Currently we cover Tamworth, Gunnedah, Narrabri, Manilla, Quirindi and all towns in between.

The areas we cover may change and we are more than happy to discuss options.

What is the cancellation policy?

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If you need to cancel or reschedule your appointment, please contact our customer support officer on 0493 133 667. If a planned appointment is cancelled with less than 24 hours notice, one hour of service will be charged.

If the clinician has travelled to the assessment and it is cancelled, full travel plus one hour will be charged.

Do you provide paediatric services?

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At this stage we do not provide paediatric services.

The only paediatrics services we may consider is equipment prescription and home modifications. If you have a request specifically for this service, please complete the required referral form and submit accordingly. A member of our team will be in contact with you to ensure we are the best service to assist.

Do you provide OT services for aged care?

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At this stage, we do not provide services under aged care packages. We apologise for the inconvenience.